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01707 817260
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Call us on 01707 817260

  • Monday - Friday9am - 5pm
  • Saturday9am - 1pm
  • SundayClosed
  • Bank HolidaysClosed
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01707 817260
close

Call us on 01707 817260

  • Monday - Friday9am - 5pm
  • Saturday9am - 1pm
  • SundayClosed
  • Bank HolidaysClosed

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01707 817260
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About Us

Book and Travel with us in Complete Confidence

We want to reassure you that you can book and travel with us in complete confidence. We've always had flexible booking conditions and we are more committed than ever to offer the flexibility you need.

Secure Financial Protection 

  • In today’s changeable climate it’s good to know you are holidaying with a safe and reliable travel partner. We are fully bonded with and regulated by all the major travel authorities. ATOL, ABTA and AITO ensure you get the holiday service and protection you can trust.
  • We provide a surcharge policy* and with no credit or debit card fees, you can relax knowing we give 100% financial protection. This commitment to high standards in managing all aspects of your holiday means we are always by your side from when you book your holiday with us, until your return home.

*All our prices are guaranteed against surcharges except for rises in fuel cost, taxes, or exchange rates.



Our Refund Guarantee

  • If we have to cancel your holiday for any reason, we will always do our very best to offer you an alternative, either a different departure date or perhaps another holiday of your choice.  In the unlikely event that we are unable to do this, we would offer a full refund but we would of course work hard to secure you a different holiday option in the first instance. We know how important your holidays are, and we will always strive to offer you a suitable option for travel.
  • Before the balance due date, if you need to cancel your booking, our standard loss of deposit cancellation terms as per our booking conditions apply.
  • After the balance due date, if you need to cancel your booking, our standard cancellation terms as per our booking conditions apply. If your reason for cancellation is covered by insurance, you may be able to reclaim these charges.



Making Changes to your Booking

  • If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible.
  • Any request for changes to be made must be in writing and you will be asked to pay an administration charge as per our terms and conditions and any further cost we incur in making this alteration. Please see below for further information.



More information on our deposit policy, and booking transfers

Making changes before the balance due date

  • This flexible deposit policy applies up to two weeks before the balance due date for your holiday and excludes any non-refundable deposits. Balance due dates are as per our terms and conditions of booking, if you wish to make any changes to your booking, please notify us

      • up to 10 weeks prior to departure for UK holidays, 
      • up to 12 weeks prior to departure for short haul bookings 
      • up to 16 weeks prior to departure date for long haul bookings and Cruise & Walk bookings
  • The option to switch your booking to a later date can only be actioned once for any booking. Any subsequent cancellations will be subject to our standard cancellation terms. 
  • The booking conditions applying to the new booking will be those in place at the time of rebooking

Making changes after the time periods shown above

  • We will do our best to make changes for you, but this may not always be possible as we will have made commitments to our suppliers. IF we are able to make changes, any supplementary costs incurred in making a change to your booking will be passed on to you in addition to the administrative charge.
  • All monies received will be transferred to your amended booking, irrespective of new future departure and balance due dates but these will not include any non-refundable costs.
  • Should a transfer be possible, the client will be responsible to pay the difference if the rebooked tour is priced higher than the original tour, or should the rebooked tour be lower in price, we will issue a credit note for the difference that will remain valid for the period of 12 months after the date of issue.
  • The credit voucher must be redeemed against a new booking within 12 months of issue - you don’t need to travel in that 12 month period, just have applied the credit to another trip. 
  • The option to switch your booking to a later date can only be actioned once for any booking. Any subsequent cancellations will be subject to our standard cancellation terms.
  • The booking conditions applying to the new booking will be those in place at the time of rebooking.

Non-recoverable costs

  • When you first make your booking, we may need to commit to certain services straight away to secure your holiday. These might include paying for flights that need to be booked and paid for up-front, or even costs to confirm specific accommodation or excursions. We’ll tell you about these costs at the time of booking and they will form part of your non-refundable deposit.
  • As your holiday departure date draws near, there may be other costs we pay in advance, to our ground handlers, to secure services such as accommodation, transport, or entrance tickets and these are described as non-recoverable costs. These costs will vary depending on your chosen holiday and how close to the departure you cancel your booking, but generally, the closer to your departure date, the more costs we may have committed to and subsequently, the less we will be able to refund.


Last Update Monday 7th November 2022

Last Review Monday7th November 2022



How is my holiday financially protected?

Safety, financial security, and high levels of service are top priorities - we are fully bonded and regulated to ensure protection you can trust. RWH Travel Ltd is a member of ABTA - The Travel Association and holds an Air Travel Organiser’s Licence (ATOL 0990) issued by the UK Civil Aviation Authority. All package holidays we offer to you come with 100% financial protection so you can be sure your money and your holiday are safe with us. We do this in two ways: holidays where we sell you a flight as part of the package are covered under our ATOL licence; all other package holidays without flights are covered under our ABTA bond.

Accommodation-Only bookings do not constitute a package holiday and are not financially protected in the event that we become insolvent. You should ensure that you obtain adequate travel insurance to protect you against such losses. Please see our booking conditions. For more information about financial protection and the ATOL Certificate visit the ATOL website.

Consumer Protection

In addition to the consumer protection afforded through regulation by ABTA and the Civila Aviation Authority, package holidays have additional statutory protection.

Except for Accommodation-Only bookings, the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all rights applying to packages. Ramble Worldwide will be fully responsible for the proper performance of the package as a whole. For more information see ‘What are my rights?’

How are you regulated

In addition to ABTA and ATOL, Ramble Worldwide is also a member of AITO (The Specialist Travel Association). AITO represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the association’s Code of Business Practice and adhere to the AITO Quality charter. For more information visit aito.com.

We are an accredited IATA (International Air Transport Association) agent. IATA regulates the standards and practices of its members to assure you of a high standard of service when administering and ticketing your holiday air travel arrangement

We are an accredited IATA agent authorised to sell air tickets on behalf of IATA member airlines. The International Air Transport Association is a trade association representing 250 of the world’s major airlines and supports the aviation industry by promoting inter-airline cooperation and develops and regulates the standards and practices of its members.

What are my rights?

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, you will benefit from all EU rights applying to packages. Ramble Worldwide will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Ramble Worldwide has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018:

  • Travellers will receive all essential information about the package before concluding the package travel contract.
  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract
  • Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs
  • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee •If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract, and this substantially affects the performance of the package and the organiser fails to remedy the problem
  • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed
  • The organiser has to provide assistance if the traveller is in difficulty •If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Ramble Worldwide has taken out insolvency protection with the CAA (for flight inclusive holidays) and ABTA (for holidays without flights). Travellers may contact these entities if services are denied because of Ramble Worldwide's insolvency.

You can download a copy of these Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018 as a PDF which can be printed.

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